FAQ
Yes. In 2026, you can update your credentials instantly through the Profile Security tab in your Nova88 dashboard. We recommend using a mix of alphanumeric characters and symbols. Once changed, all other active sessions on different devices will be automatically logged out for your safety.
If you lose your MFA device in 2026, you should contact Nova88 live support immediately. After a strict identity verification process involving your registered email and personal details, our security team can reset your MFA settings to allow you to pair a new device.
No. In 2026, Nova88 utilizes secure payment gateways and tokenization. Your sensitive financial passwords are never stored on our servers. We only maintain the necessary transaction tokens to process your deposits and withdrawals through encrypted banking channels.
Absolutely not. Official Nova88 staff will never ask for your account password or MFA codes via chat, email, or phone. If anyone claiming to be from support asks for this information in 2026, please report them to our security department immediately.
To protect your balance in 2026, the Nova88 platform includes an inactivity timer. If there is no movement on your account for a set period, the system will automatically log you out. This prevents unauthorized access if you leave your device unattended in a public place.
No. In 2026, Nova88 follows strict responsible gaming protocols that make self-exclusion irreversible. Once you commit to a specific timeframe, the account remains locked until the very last day. This policy is in place to protect you from making impulsive decisions during a vulnerable moment.
Absolutely not. As soon as you trigger self-exclusion in 2026, our system automatically removes your details from all marketing queues. We ensure that you are not tempted by any "Welcome Back" offers or tournament notifications while you are taking your break.
If you choose a standard account closure in 2026, any accumulated loyalty points or unredeemed rewards are usually forfeited. We strongly recommend visiting the rewards shop to use your points before submitting a closure request, as these cannot be converted to cash afterward.
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